Job Objective

MTP Software is looking to expand its highly effective and energized Professional Services organization by hiring a Customer Support Specialist. The primary focus of this role is to provide end-user and first-tier technical support and assistance to MTP Software's customers in order to help them fully utilize their investment in MTP Software's products.

Primary Responsibilities

  • Be a strong customer advocate
  • Acquire and maintain an intimate understanding of all MTP Software products, tools, customers, and customer needs.
  • Provide end-user support to customers via telephone, email and remote desktop.
  • Provide first-tier technical assistance to customers via telephone, email and remote desktop.
  • Escalate technical support issues to senior support staff and the development team as necessary.
  • Document commonly-encountered issues and solutions in the company's Knowledge Base.
  • Assist with customer implementations as needed.
  • Assist the sales team by preparing, configuring and maintaining product demonstrations.

Required Qualifications

  • Bachelor's or Associate's degree
  • Ability to work in a fast paced environment
  • Ability to manage multiple tasks
  • Strong oral/written communication and listening abilities
  • Excellent problem-solving skills
  • Experience working with the Windows operating system
  • A professional, can-do attitude, and the desire to learn something new every day
  • Ability to work independently and in a team setting

Helpful Qualifications

  • Familiarity or experience with Microsoft Outlook, Excel, Word, Access and/or SQL Server
  • Familiarity or experience with HTML and/or web-design software
  • Graphic design skills and/or experience with Adobe Photoshop or Flash
  • Experience with one or more programming languages

How to Apply

To apply for this position, please send us your resume.

Contact Us

Business Hours

  • Monday-Friday: 7am to 6pm
  • Saturday: Closed
  • Sunday: Closed